Who we are
Sevira Journeys Inc is a private travel agency based in Alberta, Canada. We are committed to protecting your personal information and comply with Alberta’s Personal Information Protection Act (PIPA) and Canada’s federal Personal Information Protection and Electronic Documents Act (PIPEDA).
Our website address is: https://sevirajourneys.com
What information we collect
When you contact us or submit an inquiry through our website, forms, social media, or advertising, we may collect:
- Your name, email address, and phone number
- Your travel preferences, destinations of interest, approximate travel dates, and any details you choose to share about your trip
- Information you provide during a consultation or booking, which may include traveller names, dates of birth, passport details, and payment information necessary to arrange your travel
We also automatically collect limited technical information when you visit our site, such as your IP address, browser type, device information, and pages visited, through cookies and analytics tools.
How we use your information
We use your information to:
- Respond to your inquiries and provide travel planning and booking services
- Arrange your travel by sharing necessary details with relevant suppliers (such as airlines, hotels, tour operators, cruise lines, and insurance providers)
- Send you information, offers, or updates you have requested or consented to receive
- Improve our website, services, and marketing
We only collect and use the personal information needed to provide our services or as permitted by law.
Cookies and analytics
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site. We use analytics tools (such as Google Analytics) to gather aggregated, non-identifying statistics about site usage.
We may also use advertising tools such as the Meta (Facebook/Instagram) Pixel and Google Ads tracking to measure the performance of our advertising and show relevant ads. These tools may set cookies and collect information about your interactions with our site and ads. You can control or disable cookies through your browser settings, and you can manage ad preferences through Meta’s and Google’s respective settings.
Who we share your data with
We share your personal information only as needed to provide our services, including with:
- Travel suppliers and partners (airlines, hotels, tour operators, cruise lines, transfer and insurance providers) to fulfill your bookings
- Service providers who help us operate, such as our email, form, hosting, CRM, and analytics tools
- Advertising platforms (such as Meta and Google) for measurement and marketing, where applicable
We do not sell your personal information. We may disclose information where required by law or to protect our rights and the safety of others.
How long we retain your data
We retain your personal information only as long as necessary to provide our services, maintain our business records, and meet legal, accounting, or regulatory requirements. Inquiry and booking information is kept for as long as needed to serve you and to comply with applicable laws, after which it is securely deleted or anonymized.
What rights you have over your data
You have the right to access the personal information we hold about you, request corrections, and request that we delete it, subject to any information we are required to keep for legal or administrative reasons. You may also withdraw your consent to marketing communications at any time by contacting us or using the unsubscribe link in our emails.
To make any of these requests, please contact us using the details below.
How we protect your data
We take reasonable administrative, technical, and physical measures to protect your personal information against loss, theft, and unauthorized access. Please note that no method of transmission over the internet is completely secure.
Third-party websites
Our website may contain links to other websites and embedded content. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies before providing any personal information.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@sevirajourneys.com.
Sevira Journeys Inc · Alberta, Canada