Terms and Conditions

Sevira Journeys is a travel services company based in Canada.
We specialize in custom itineraries, cruise packages, and Caribbean travel experiences. All bookings are made directly through Sevira Journeys, and payments are collected by us on behalf of our clients.

A booking is confirmed once Sevira Journeys has received your completed booking request and the required deposit. A booking confirmation will be issued to you via email. It is your responsibility to review the confirmation and notify us immediately of any errors or discrepancies.

Deposits

A non-refundable deposit is required at the time of booking to secure your reservation. The deposit amount will be communicated to you at the time of booking and varies depending on the trip type and supplier requirements.

Final Payment

Final payment is due no later than 60 days prior to your departure date, unless otherwise specified in your booking confirmation. Failure to make final payment by the due date may result in cancellation of your booking without refund of the deposit.

Accepted Payment Methods

We accept payment by credit card, e-transfer, and other methods as communicated at the time of booking. All prices are quoted in Canadian dollars (CAD) unless otherwise stated.

All prices quoted are based on rates available at the time of booking and are subject to change until full payment is received. Sevira Journeys reserves the right to pass on any price increases imposed by airlines, cruise lines, hotels, or other suppliers prior to full payment. We will notify
you of any such changes as soon as possible.

All cancellation requests must be submitted in writing to Sevira Journeys. Cancellation fees apply as follows and are in addition to any non-refundable deposits:

•      More than 90 days before departure: Loss of deposit only

•      60 – 89 days before departure: 25% of total booking cost

•      30 – 59 days before departure: 50% of total booking cost

•      15 – 29 days before departure: 75% of total booking cost

•      14 days or fewer before departure: 100% of total booking cost — no refund

Cancellation fees imposed by airlines, cruise lines, hotels, or other third-party suppliers may vary and will be communicated to you at the time of cancellation. Sevira Journeys is not responsible for third-party supplier cancellation penalties beyond our control.

Sevira Journeys reserves the right to cancel or modify any booking due to circumstances beyond our control, including but not limited to natural disasters, government travel advisories, airline or supplier cancellations, or insufficient group numbers. In such cases, we will offer you an alternative arrangement of comparable value or a full refund of amounts paid to Sevira Journeys. We are not responsible for any additional costs you may incur, such as non-refundable flights or accommodation booked independently.

Sevira Journeys strongly recommends that all clients purchase comprehensive travel insurance prior to travel, including coverage for trip cancellation, interruption, medical emergencies, and baggage loss. Sevira Journeys is not responsible for any losses, costs, or damages that would have been covered by travel insurance. Failure to obtain travel insurance is at the client’s own risk.

It is the client’s sole responsibility to ensure they hold a valid passport and all required visas, travel authorizations, and documentation for their destination(s). Sevira Journeys may provide general guidance but accepts no liability for denied boarding or entry, or any costs arising from a
client’s failure to obtain the required documentation. Requirements can change — always verify with the relevant embassy or consulate before travel.